About

FAQ

• Where is the store based?

  Los Angeles, California

• Do you accept orders placed outside of the US?

  Yes! We ship worldwide.

• How long will it take to receive my order?

  Our current turn around is 5-7 business days. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you accept custom orders?

  Yes! If you are interested in a custom order, please contact us for more information.

• Is there a right or left foot?

  Our moccs are made with no right or left foot in mind. Once your baby starts wearing the moccs, they will start to turn with the foot they are more often on, especially if they are walkers this will happen quicker.

• Do you wholesale your moccasins?

  Yes! If you are interested in wholesale, please contact us for more information.

• The leather looks different on each shoe, is this normal?

  Yes! We use the same hide when making each shoe. However, some hides have imperfections and a slight variance in color throughout the hide and your shoes may look a little different.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.